1. What is your job title, and how long have you been at hh2?
I'm the Department Director for Support/Client Services, and have been here for four and a half years.
2. What do you do as part of the support team?
I make training video recordings and marketing recordings, I maintain the Support Knowledge Base site articles, and I help customers troubleshoot problems, answer questions and provide training.
I work on installation and configuring sync installations.
I've had the privilege of attending TUG a few times to meet current customers and talk with potential customers alongside our CEO and VP's.
When working as a liaison between our developers and customers, my role is best described as Gwen's role in Galaxy Quest :)
3. What is your favorite part about your work?
The diversity of people and technology--Ever changing, challenging and exciting!
Technology is so awesome! I remember clearly the unbelievable concept of the WEB being introduced in school and have oved seeing and taking part as it quickly evolves. At hh2, innovative ideas become reality through the hard work of the amazing group of forward thinkers.
4. What is your background (schooling, experience, locations, etc)?
I have my B.A. in Psychology and Social Work, and attended medical school and accounting grad school for a few years. I've worked as a counselor and child advocate, and I've been a foster parent.
5. What do you do in your free time?
Travel as often as possible (preferably not in the high tourist areas), hike, mountain bike, road bike, surf, paddle board, shooting, camp, climb, rappel, scuba, snorkel, photography, kayak, skydive, garden, comedy shows, live music, run through sprinklers, see how far I can slide through wet grass.
I have 3 grown children (2 sons and a daughter) and the cutest, spunky little grandson. They are my best friends.
6. What is one tip/trick/hint that you want customers to know?
Take advantage of our Support help articles and videos: https://global.hh2.com/Public/html/KnowledgeBase.html